SOPRANO Mobile Enterprise Messaging Suite

SOPRANO Mobile Enterprise Messaging Suite (MEMS) provides Mobile Network Operators with a growing suite of sophisticated value-added mobile messaging applications to increase SMS, MMS, Email and Voice revenue.

Enterprise customers use SOPRANO MEMS to run interactive mobile marketing campaigns, automate job offers and shift confirmations, provide 2-factor authentication to secure online transactions, schedule appointment reminders to improve appointment attendance, and issue barcodes for product promotion and ticketed events.

Enterprise customers benefit though rapid low cost activation using pre-integrated applications to popular CRM, ERP, Billing, HR and Workforce Management systems. SOPRANO MEMS makes mobile relevant to enterprise customers.

You need SOPRANO MEMS if:

• You want a growing set of applications to engage your enterprise and government customers
• You want to accelerate SMS, MMS, Email and Voice traffic
• Your customers need hierarchical control of departments and users
• You want to offer a single solution through a single interface for all messaging solutions

Mobile Enterprise Messaging Suite options includes:

• SOPRANO Campaign Manager
• SOPRANO Mobile Authenticator
• SOPRANO Staff Match
• SOPRANO Reminder
• SOPRANO Voice

SOPRANO Campaign Manager

SOPRANO Campaign Manager is your solution for SMS Marketing, MMS Marketing and Email Marketing. You can deliver large numbers of SMS, MMS and Email messages to your customers, prospects or staff. You can also effectively manage responses for SMS voting, SMS polls, SMS surveys and SMS competitions.

SOPRANO Mobile Authenticator

SOPRANO Mobile Authenticator is the solution you want when you need to provide your employees or customers with a 2-Factor authentication system to provide secure access to your online services.

Soprano Mobile Authenticator takes advantage of the ubiquity of the mobile phone to deliver a One Time Password via an SMS, thereby delivering the same benefits as a hardware or software token without all the administrative overheads.

Mobile Authenticator integrates with your Network Access Server or VPN Aggregator like all 2-Factor solutions. It connects using RADIUS, RADIUS-EAP and several proprietary VPN solutions to make installation easy.

A full web based interface (itself secured with SOPRANO Mobile Authenticator) allows your administration staff to register employees, customers and suppliers as required.
An automated registration procedure can be configured for larger customer bases.

SOPRANO Staff Match

SOPRANO Staff Match automates the time consuming process of contacting staff to fill shifts so that management can focus on getting the job done rather than getting people to do the job.

With Staff Match you simply define your shift (date, time, location), the role you need to fill, and any specific qualifications and press send. Staff Match will send an SMS message to all staff in your employee pool that meet the criteria you have selected. Staff simply respond with a ‘y’ or a ‘n’ and the shift is allocated to the first ‘y’ responses received and sends an acknowledgement to the successful bidders. Staff Match also advises unsuccessful bidders accordingly.

The benefits of SOPRANO Staff Match are:

• Fairer for your staff as all eligible employees are offered a shift rather than just the ones that can be contacted by phone in the time available. Thereby avoiding the ‘usual suspects’ or ‘favourites’ syndrome.
• More productivity from your managers. A job that could take hours doing the traditional ‘phone-around’ can now be done in minutes thereby freeing up your management time for other duties.
• More cost effective as the cost of the SMS message is cheaper than a phone call. Especially when you consider that the majority of calls will be to mobiles and may last several minutes.
• More motivated staff. People that want to work are accepting the shifts.
• Our sophisticated reporting functions will allow you to determine your most responsive and least responsive employees

SOPRANO StaffSafe

SOPRANO StaffSafe enables clients to harness the power of SMS to significantly and efficiently enhance the security of staff working in the field.

The features of SOPRANO StaffSafe are:

• Create and schedule SMS staff checks
• When sent a check SMS staff can SMS back to confirm safety
• Unanswered check messages will trigger an escalation after a set time
• Can be integrated into existing Work Force Management Systems for Job Dispatch and Tracking to ensure a smooth end to end process flow ina a large organisation
• Real Time Reporting of Employee Status

The benefits of SOPRANO StaffSafe are:

• SOPRANO StaffSafe enables businesses to keep in touch with their field force.
• Meet obligations for duty of care of field staff .
• Escalations made to identified escalation manager or support services

SOPRANO Reminder

SOPRANO Reminder is an automated appointment confirmation solution ensuring that all customers are contacted to reduce failure to attend rates.

SOPRANO Voice

SOPRANO Voice enables businesses to communicate an interactive voice message to employees, suppliers and customers at the click of a button.

Features of SOPRANO Voice:

• Soprano's permission management technology assists with compliance to anti-spam legislation
• Automatic redirection enables recipients to be redirected based on their message response
• Automated message scheduling enables messages to be transmitted 24 hours a day, 7 days a week
• Recipient responses are fed back using real time response tracking
• Detailed reports can be generated about message status and error reasons

Benefits of SOPRANO Voice:

• Automation of the communication process and reduction in human latency can increase operational efficiency
• Contacting large numbers of customers simultaneously can decrease the time and costs associated with one-on-one customer calls
• Ensuring all communications with customers are consistent and accurate can enhance brand management
• Flexibility in the range of message options available can ensure the package caters to unique business needs

If you would like more information on SOPRANO Mobile Enterprise Messaging Suite please contact us.

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